to the philippine embassy in singapore
i called the philippine embassy this morning to check on visas.
after being put on hold for 15 minutes and transfered twice, i finally got hold of a "visa officer."
me: hi, good morning po. sa visa department po to?
vo: yes.
me: tanong ko lang po kung kelangan ba ng visa ng indian national pag pupunta ng pilipinas.
vo: yes.
me: ano pong requirements?
vo (in a very pissed off tone): punta kayo sa website. andun lahat.
me (thoughts): eh bobo ka pala e. tatawag ba ako kung nasa harap ako ng computer ngayon? sa tingin mo may pasensha ako para kausapin ka at tumawag sa landline?
wossaaaaaaaaahhhhhhhhhhhh.....
me: ah... hmm.. ganon po ba?
vo: oo nasa website lahat ng kelangang impormasyon. anong gagawin nyo sa pinas?
me: magbabakasyon po.
vo: nasa website lahat.
me: kasi po, mobile ako ngayon. wala ako sa harap ng computer. at kelangan ko sana ang details ngayon kasi urgent po.
vo (a very heavy sigh like i was meant to hear it): 6 months bank statement. passport. personal appearance. anong status dito sa singapore?
me: permanent resident po.
vo: chaka copya ng pr nya.
me: magkano po yung visa?
vo: 110 dollars.
me: oh sige po. salamat po. bye-bye.
then she slammed the phone down. i didn't even hear the bitch (who doesn't deserve my "po") say goodbye or welcome. she just hung up like an uncivilised woman who didn't have GMRC in her mababang paaralan!!!!!
what ever happened to the "exceptional customer service" filipinos are well-known of?
to the philippine embassy in singapore, i guess you should hire younger people to answer your phones. you know those kids who didn't finish college and went to work in call centers straight away? yes, those kids. you should hire them. they may be the younger hard-headed generation but they have manners (at least on the phone) and not like your old unpleasant aunties in your office who just happened to pass the civil service exam. sorry but i have very high hopes of filipinos. i am proud to be a filipino. i'm just hoping the customer service is not as rotten as the philippine embassy building itself.
kthanksbye.
3 cuddles:
sorry Rons but I think you expect a lot from our government... :D
They are all a bunch of worthless motherfuckers!!
Picture this: what if "vo" was currently in a hurry because there's a long queue in from of her demanding for her full attention?
You're not the only one complaining, Ron. People always expect things to be served hot unto them.
By the way, I don't think they have dedicated call center in that cramped place so your suggestion may not work.
In a hurry or passing time, long queue or empty waiting area, good manners count.
and yes youre right, that place doesnt have a call center or even some hotline number to call, maybe all they need to do is to hire that one pleasant-sounding person just to answer phone inquiries.
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